About IVM e-coaching
Is Your Software business Leaving Clients Behind ?
Tired of high churn and missed expansion opportunities? We see many early-stage businesses struggle to balance rapid growth with exceptional customer experience. This can lead to frustrated customers and lost revenue. That's where we come in.
Our Approach
We partner with founders, CEOs, and customer success leaders to craft a winning customer-centric strategy.
We combine deep industry expertise with a proven three-step approach :
1. Diagnose
We begin by uncovering your unique challenges. We listen to your customers and team to understand your current customer success practices.
2. Strategize
Based on our diagnosis, we collaborate with you to create a customized plan that aligns with your goals, resources, and company culture.
3. Activate
We provide ongoing support as you implement your plan. We help your team cultivate customer obsession and build a sustainable system for long-term success.
This approach ensures results tailored to your specific needs.
We don't believe in one-size-fits-all solutions.
We empower you to build a customer-centric culture that drives explosive growth and loyal customers.
Building success together
Our core values
In everything we do, we're guided by a set of core values that define who we are and how we approach customer success.
We believe in genuine partnerships, built on empathy and open communication.
We take a strategic yet pragmatic approach, fostering a growth mindset for both ourselves and our clients.
Ultimately, our priority is people, empowering them to become leaders within their organizations.
About Gabriela Padilla
CEO IVM e-coaching
Meet Gabriela Padilla, the passionate CEO of IVM e-coaching, where we specialize in guiding Software Companies to success. With a rich background in various industries, including software, I bring a unique blend of skills and expertise to help companies thrive in today's digital world.
As a co-owner of a Fintech serving credit unions I've gained invaluable experience in operations, sales, and administration. My strong financial acumen, coupled with expertise in optimizing economies, enables me to assist Software Companies in assessing their financial health and identifying growth opportunities.
With a master's degree in event management and years of experience in diverse industries and destinations, I understand the dynamics of customer success intimately. My involvement in implementing ISO 9001 standards underscores my commitment to quality and continuous improvement.
I'm dedicated to helping software companies create a culture of exceptional service that drives success. Let's work together to streamline processes, enhance user experiences, and foster a customer-centric culture that sets your company apart.
Xavier Cabane
Commercial Director Carretillas TR
“Gabriela makes everything easy. Her attitude, her enthusiasm and sympathy makes easy to face difficult situations that comes on a daily basis.
She is focused on the details and doesn’t leave anything on the air. She is a hard worker and competent.
She is someone you always would like to have as a part of your team.”
Marcos Blasco
CEO Europea de Carretillas
Gabriela is a great professional.
Always a solution, never stop. She is a hard worker.
Congratulations Gabriela, don’t stop.
Blade Feng
Forklift Director BYD Europe
Gabriela has a wonderful personality, great character, and possesses valuable skillsets. In the 6 years that we worked together, she helped me and my team to improve our business in every aspect, from order management, parts processing, vehicle distribution, and logistics, to marketing, project management, process optimization, and so muchmore.
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