We'll give you the keys to an audit that can reduce your customer churn by 20%.
If you’re not absolutely amazed, we'll give your money back.
INTERESTED?
We understand that everything impacts customer retention. Your product quality, your customer service, your user experience, your engagement strategies, your onboarding process – EVERYTHING affects how long your customers stay.
In order to reduce churn and boost customer retention, you must nail every step of the customer journey, from onboarding to ongoing engagement.
Three of the biggest factors holding most Software companies back from achieving stellar customer retention are Strategy, Customer Experience, and Audience Understanding
Strategy
A clear and effective strategy is essential for reducing churn. Without a well-defined plan, it’s easy to lose sight of what matters most to your customers. Our audit helps you craft a robust retention strategy that aligns with your business goals and customer needs.
Customer Experience
Your customer experience encompasses every interaction a user has with your product, support team, and brand. Ensuring that each touchpoint is optimized for satisfaction and engagement is crucial. We identify areas where your customer experience can be enhanced to foster loyalty and long-term retention
Audience Understanding
Knowing your audience is fundamental to delivering value that keeps them coming back. Many businesses struggle to understand their customers' true needs and behaviors. Our audit provides deep insights into your audience, helping you tailor your offerings and communications to better meet their expectations and reduce churn
LET ME ASK YOU THIS
When was the last time you checked why your customers are leaving and found where they're most likely to churn in your customer journey?
Understanding these critical moments can reveal hidden opportunities for improvement.
When was the last time you checked your processes for identifying at-risk customers, allowing for timely and targeted interventions?
Early detection of churn risk enables proactive measures to retain customers.
When was the last time you checked the lifetime value of a customer you're losing and calculated the long-term financial impact of customer churn on your business?
Reducing churn by just a small percentage can significantly boost your revenue.
When did you last evaluate your onboarding procedures to establish the foundation for a long term retention, making sure your onboarding experience is smooth and engaging?
The early stages of engagement can make or break customer loyalty.
When was the last time you refined your strategy to re-engage inactive users and the steps to win back customers who have stopped using your software?
Re-engagement campaigns can be a powerful tool in reducing churn.
We will look at all of this during our audit (plus more - keep scrolling...)
WHAT'S INCLUDED?
5 point Churn Diagnostic Audit - $9,000 $5,000
We analyze every touchpoint in your customer journey, from onboarding to long-term engagement, to identify friction points and opportunities for improvement.
What you'll get:
A clear visualization of where customers are dropping off and why.
Our experts will review your onboarding process to ensure it sets the right tone for customer retention, identifying any gaps and providing recommendations.
What you'll get:
Recommendations to create a seamless and engaging introduction to your product.
We assess the effectiveness of your customer support strategy and integrate customer feedback mechanisms to ensure your customers feel heard and valued.
What you'll get:
Insights on enhancing support interactions to build stronger customer relationships.
We evaluate your engagement strategies and implement customer health monitoring to proactively address issues before they lead to churn.
What you'll get:
A detailed assessment of your engagement strategies with actionable recommendations.
We design a comprehensive plan for monitoring key indicators of customer health and satisfaction.
What you'll get:
A framework that your team can implement to track customer health metrics, identify at-risk customers, and proactively address their needs.
HOW IT WORKS?
STEP 1
We send you a personalized questionnaire designed specifically for your business. This helps us gather the essential information to understand your unique challenges and opportunities.
STEP 2
We schedule a call with your leadership team to dive deeper into your business goals and pain points. This conversation allows us to fully grasp your needs and align our audit to address them effectively.
STEP 3
After our analysis, we provide you with a tailored action plan.
You can implement this plan with your current team, or we can execute it for you, ensuring seamless integration.
BRAND PROMISE
We are SO confident that we can give you amazing insights about your business that we offer a FULL refund if you don’t think you got 10x the value out of it. NO QUESTIONS ASKED.
Customer retention is the lifeblood of your business. It's not just about delivering a great product; it's about creating an exceptional overall experience. Our audit delves into every aspect that influences your customers' loyalty and satisfaction
2024 IVM e-coaching | All Rights Reserved